Support & Common Questions

Get more details on the subjects our customers ask about frequently.

Support topics

Is it possible to reactivate a previously disabled auto-renewal?

Yes. Navigate to your account page, and you should see a link allowing you to reactivate your previously disabled auto-renewal.

If clicking this link returns the error message "Unable to reactivate auto-renewal.", then unfortunately the only way to reinstate auto-renewal will be to start a new subscription. When starting a new subscription, you will be offered a discount based upon the number of days you have existing in your current subscription.

Get the app that protects your Apple devices, and your privacy

Using proven technology, Hidden tracks your missing Macbook, iPhone or iPad and collects the evidence needed to get them back. And don’t worry. Your personal information stays locked away, too.

Mobile Laptop

Didn't find the answers you were looking for?

Get in touch with us directly and we will answer your question.