Support & Common Questions

Get more details on the subjects our customers ask about frequently.

Support topics

Why is my Hidden for OS X installation failing?

This is usually caused by unzipping the downloaded file with software other than Apple's native Archive Utility program. Archive Utility is required to unzip the file as it authenticates our developer signature.

If you are certain that you are extracting the contents of the file with Archive Utility, and the installation is still failing, please contact us.

Get the app that protects your Apple devices, and your privacy

Using proven technology, Hidden tracks your missing Macbook, iPhone or iPad and collects the evidence needed to get them back. And don’t worry. Your personal information stays locked away, too.

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