Support & Common Questions

Get more details on the subjects our customers ask about frequently.

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How To Install HiddenApp on my Mac?

"To install HiddenApp, login to your devices dashboard > device registration and download the installer:

Click the download button for macOS. Once downloaded, double click the Hidden.pkg installer file and follow the on screen instructions.

During the installation a registration box will appear asking for your email address and password. When the installation has finished reboot your computer.

Login to, click on the device and mark the device to 'Lost or Stolen' mode to verify your installation. Wait 15 minutes and refresh the devices page to see the map and other collected data.

We strongly suggest all users set up a Firmware Password to prevent a clean installation of macOS:

We also suggest all users setup a a honeypot account to enable a thief to use your Mac in the event it is lost or stolen. You can read how to setup a honeypot account here:"

Get the app that protects your Apple devices, and your privacy

Using proven technology, Hidden tracks your missing Macbook, iPhone or iPad and collects the evidence needed to get them back. And don’t worry. Your personal information stays locked away, too.

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