Support & Common Questions

Get more details on the subjects our customers ask about frequently.

Support topics

How do I install Hidden on my iPhone / iPad?

Once you have a Hidden account, you can install Hidden for iOS by taking these steps:

  1. Download Hidden for iOS from the App Store.

  2. Open the app and allow Hidden to send you push notifications. If you do not allow push notifications Hidden for iOS will not work!

  3. Enter your username and password in the relevant fields and click ‘Log In’.

  4. Your device is now protected and should be visible in your Tracking Control Panel

  5. Head to your Tracking Control Panel and run a test to ensure your installation is working correctly.

It's critical when testing the app for the first time that you interact with the notification (unlocking the device and clicking on the alarm notification). After this the app needs to remain open and in the background for the app to function correctly when the iPhone/iPad is locked.

Get the app that protects your Apple devices, and your privacy

Using proven technology, Hidden tracks your missing Macbook, iPhone or iPad and collects the evidence needed to get them back. And don’t worry. Your personal information stays locked away, too.

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