Support & Common Questions

Get more details on the subjects our customers ask about frequently.

Support topics

How do I install Hidden on my iPhone / iPad?

"Once you have a HiddenApp account, you can install Hidden for iOS by taking these steps:

Download HiddenApp for iOS from the App Store or you can also open the app directly from this page:

Open the app and allow Hidden to send you push notifications, location (Allow While Using App), Camera and Motion & Fitness Activity. If you do not allow one of this permissions HiddenApp for iOS will not work! For iPad, ignore the permission related to Motion & Fitness Activity.

Click ""Already have an account?"" and enter your HiddenApp username and password in the relevant fields and click ‘Register Device’.

Your device is now protected and should be visible in your Devices Dashboard.

Head to your Devices Dashboard and run a test to ensure your installation is working correctly by marking the device as lost or stolen.

It's critical when testing the app for the first time that you interact with the notification (unlocking the device and clicking on the alarm notification). After this the app needs to remain open and in the background for the app to function correctly when the iPhone/iPad is locked."

Get the app that protects your Apple devices, and your privacy

Using proven technology, Hidden tracks your missing Macbook, iPhone or iPad and collects the evidence needed to get them back. And don’t worry. Your personal information stays locked away, too.

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