Support & Common Questions

Get more details on the subjects our customers ask about frequently.

Support topics

Does Hidden work with FileVault?

FileVault prevents your Mac from booting without the user entering an administrator's password, which means that if a thief were to take your computer and restart it, Hidden would not be able to communicate with our servers to report its location.

Instead, we suggest password protecting your user account, and setting up an easily accessible Guest user account through which the thief can access the internet.

You can read up on how to add and manage additional user accounts on your Mac here:

Get the app that protects your Apple devices, and your privacy

Using proven technology, Hidden tracks your missing Macbook, iPhone or iPad and collects the evidence needed to get them back. And don’t worry. Your personal information stays locked away, too.

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