Support & Common Questions

Get more details on the subjects our customers ask about frequently.

Support topics

Why isn’t collecting any data in Test Mode?

Hidden probably isn’t running on your computer, probably due to corrupt disk permissions.

Try repairing disk permissions, reboot your computer and wait 15 minutes for to collect test data.

You can find instructions here:

If it's still not working your installation may not have worked, or you have a firewall or network configuration which is preventing Hidden contacting

Get the app that protects your Apple devices, and your privacy

Using proven technology, Hidden tracks your missing Macbook, iPhone or iPad and collects the evidence needed to get them back. And don’t worry. Your personal information stays locked away, too.

Mobile Laptop

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