Support & Common Questions

Get more details on the subjects our customers ask about frequently.

Support topics

Why do I get an error message when running the installer?

Probably due to corrupt disk permissions. Try repairing disk permissions, reboot your computer and run the installer again.

You can find instructions here:

Get the app that protects your Apple devices, and your privacy

Using proven technology, Hidden tracks your missing Macbook, iPhone or iPad and collects the evidence needed to get them back. And don’t worry. Your personal information stays locked away, too.

Mobile Laptop

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