Support & Common Questions

Get more details on the subjects our customers ask about frequently.

Support topics

Why am I not seeing a map / location data?

Please make sure you have enabled Location Services for Hidden:

For OS X 10.7 or above please read: how-enable-location-services-mac-os-x-107-lion

For OS X 10.6 please read: how-enable-reset-location-services-mac-os-x-106-snow-leopard

Get the app that protects your Apple devices, and your privacy

Using proven technology, Hidden tracks your missing Macbook, iPhone or iPad and collects the evidence needed to get them back. And don’t worry. Your personal information stays locked away, too.

Mobile Laptop

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