Support & Common Questions

Get more details on the subjects our customers ask about frequently.

Support topics

What if my user account has a password? Will Hidden still work?

Yes. Hidden will still work, although we strongly suggest all hidden users set up a Guest Account.

This will encourage the thief to use your computer before trying to sell it.

You can find instructions here:

Get the app that protects your Apple devices, and your privacy

Using proven technology, Hidden tracks your missing Macbook, iPhone or iPad and collects the evidence needed to get them back. And don’t worry. Your personal information stays locked away, too.

Mobile Laptop

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