Support & Common Questions

Get more details on the subjects our customers ask about frequently.

Support topics

I’ve sold my computer, how do I remove the serial from my account?

Click “Edit Device” in your control panel, then click “Remove Device” at the bottom of the page.

Get the app that protects your Apple devices, and your privacy

Using proven technology, Hidden tracks your missing Macbook, iPhone or iPad and collects the evidence needed to get them back. And don’t worry. Your personal information stays locked away, too.

Mobile Laptop

Didn't find the answers you were looking for?

Get in touch with us directly and we will answer your question.