Support & Common Questions

Get more details on the subjects our customers ask about frequently.

Support topics

How can I prevent the thief from wiping my computer and reinstalling OS X?

We strongly suggest all Hidden users set up a Firmware Password to prevent a clean installation of OS X.

You can find instructions here:

Get the app that protects your Apple devices, and your privacy

Using proven technology, Hidden tracks your missing Macbook, iPhone or iPad and collects the evidence needed to get them back. And don’t worry. Your personal information stays locked away, too.

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