Support & Common Questions

Get more details on the subjects our customers ask about frequently.

Support topics

Is it possible to reactivate a previously disabled auto-renewal?


Yes. Navigate to your account page, and you should see a link allowing you to reactivate your previously disabled auto-renewal.

If clicking this link returns the error message "Unable to reactivate auto-renewal.", then unfortunately the only way to reinstate auto-renewal will be to start a new subscription. When starting a new subscription, you will be offered a discount based upon the number of days you have existing in your current subscription.

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