Support & Common Questions

Get more details on the subjects our customers ask about frequently.

Support topics

Why is my Hidden for OS X installation failing?


This is usually caused by unzipping the downloaded Hidden.zip file with software other than Apple's native Archive Utility program. Archive Utility is required to unzip the file as it authenticates our developer signature.

If you are certain that you are extracting the contents of the Hidden.zip file with Archive Utility, and the installation is still failing, please contact us.

Get the app that protects 
your Apple devices, and your privacy

Using proven technology, Hidden tracks your missing Macbook, iPhone or iPad and collects the evidence needed to get them back. And don’t worry. Your personal information stays locked away, too.

Mobile Laptop

Didn't find the answers you were looking for?

Get in touch with us directly and we will answer your question.