Support & Common Questions

Get more details on the subjects our customers ask about frequently.

Support topics

How To Install


To install Hidden, login to your tracking control panel and download the installer:

http://hiddenapp.com/tracking/

Once downloaded, double click the Hidden.pkg installer file and follow the on screen instructions.

During the installation a black registration box will appear asking for your hiddenapp.com username and password. When the installation has finished reboot your computer.

Login to http://hiddenapp.com/tracking and click 'Test Mode' to verify your installation. Wait 15 minutes and click 'View Updates' to see the map and other collected data.

We strongly suggest all users set up a Firmware Password to prevent a clean installation of OS X: http://support.apple.com/kb/HT1352

We also suggest all users setup a Guest account to temp a thief into using the computer: http://docs.info.apple.com/article.html?path=Mac/10.7/en/mh35549.html

Get the app that protects 
your Apple devices, and your privacy

Using proven technology, Hidden tracks your missing Macbook, iPhone or iPad and collects the evidence needed to get them back. And don’t worry. Your personal information stays locked away, too.

Mobile Laptop

Didn't find the answers you were looking for?

Get in touch with us directly and we will answer your question.