How it Works
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Support & Common Questions
Get more details on the subjects our customers ask about frequently.
I'm receiving the message "Hidden.pkg" can't be opened because the identity of the developer cannot be confirmed" - what should I do?
Why is my Hidden for OS X installation failing?
How come my subscription's been renewed already? I thought it said I still had months to go on my current subscription?
Can I apply a discount code to my renewal/upgrade if I have days remaining on my current subscription?
Why do I keep getting alarms from Hidden on my iOS device?
How does Hidden for iOS track a missing device?
Why am I not seeing a map / location data?
How does key logging work?
Is it possible to reactivate a previously disabled auto-renewal?
What steps should I take after installing Hidden on my Mac?
Why am I seeing a 'Push Notifications disabled' error message?
Does Hidden work with FileVault?
How do I refer friends?
How do I hide the Location Services icon in the menu bar on OS X?
How can I update my payment / credit card information?
How can I reset / restore my hiddenapp.com password?
Why isn't the iSight / iPhone camera taking photos?
Why haven't I received any tracking data?
Is it possible to remove the app icon on iOS?
Why am I getting a wrong / inaccurate location?
How do I install Hidden on my iPhone / iPad?
How can I prevent a thief from uninstalling the Hidden iOS app?
Why is the Location Services icon always visible on my iPhone / iPad?
How do I install Hidden on my Mac?
How do I uninstall Hidden from my Mac?
How can I add more devices to my account?
How do I enable / reset Location Services on Mac OS X 10.6 (Snow Leopard)?
How do I enable Location Services on Mac OS X 10.7 (Lion)?
How do I cancel auto-renewal?
Does the green light always come on when Hidden takes a picture?
Can Hidden help recover my computer if it has already been stolen?
Does Hidden work on my iPhone / iPad / iPod?
Does Hidden work on Windows / Linux computers?
Why do I get an error message when running the installer?
I’ve bought a new device, can I change my serial number?
I’ve sold my computer, how do I remove the serial from my account?
Does Hidden work with Little Snitch?
What versions of OS X does Hidden work with?
Does installing Hidden affect my Mac’s warranty?
Does Hidden tie up resources on my computer?
Can Hidden be uninstalled by a thief?
Does Hidden work in my country?
What if my user account has a password? Will Hidden still work?
How can I prevent the thief from wiping my computer and reinstalling OS X?
Does Hidden collect information when my computer has not been stolen?
Can I delete the information Hidden has collected?
Why does the installer say my computer doesn’t have a valid serial number?
Do you provide a test mode so I can check Hidden is working?
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